Terms and Conditions

Welcome to Helping Hands Primary.These Terms and Conditions outline the rules and regulations for using our virtual consultation services, offered by healthcare providers in the United States. By accessing or using our website and services, you agree to these terms in full. If you do not agree to any part of these Terms and Conditions, please do not use our services.

1. Definitions

“Platform” refers to [Your Website Name] and all associated online services provided.
“Provider” refers to licensed healthcare professionals offering virtual consultations via our platform.
“Patient” refers to users seeking virtual healthcare services through our platform.

2. Eligibility

Our services are intended for users who are 18 years of age or older. By using our platform, you confirm that you meet this eligibility requirement. Minors may only use the platform with parental or guardian supervision and consent.

3. Medical Disclaimer

The virtual consultations offered through this platform are provided by licensed healthcare professionals, but the platform itself is not a healthcare provider.
Our services are not intended to replace a face-to-face consultation with a medical professional in an emergency situation. For urgent medical situations, please dial 911 or visit your nearest emergency room.
The information provided during consultations is intended for general information purposes only and should not be construed as medical advice. Always seek a direct consultation for a full and personalized medical diagnosis.

4. Provider-Patient Relationship

A Provider-Patient relationship is established once a consultation has begun. It is the responsibility of the provider to deliver care in accordance with local, state, and federal laws.
The platform does not interfere with the provider’s independent judgment. All decisions regarding patient care are made solely by the provider.

5. Use of the Service

Account Responsibility: You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
Accuracy of Information: Patients are responsible for providing accurate, up-to-date medical information prior to their consultation. Misrepresentation of medical history or failure to disclose relevant health information may affect the quality of care received.
Service Availability: We strive to maintain the availability of our platform at all times. However, we do not guarantee uninterrupted service and are not responsible for any downtime or technical issues.

6. Payments and Billing

Payment Terms: All payments for consultations must be made prior to the scheduled appointment. Payments are processed via secure third-party payment processors.
Cancellation and Refunds: Please refer to our Refund Policy for details on cancellations, refunds, and rescheduling.

7. Data Protection and Privacy

HIPAA Compliance: We are committed to protecting your privacy and ensuring that all patient data is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Data Collection: By using our services, you consent to the collection and use of your personal data as outlined in our Privacy Policy.
Third-Party Services: Our platform may integrate third-party services (e.g., payment processors). These third parties may have access to your personal information as necessary to perform their services, and they are obligated to protect it in accordance with applicable privacy laws.

8. Intellectual Property

All content, including text, images, logos, and software, is the property of Helping Hands Primary or its licensors and is protected by intellectual property laws. You may not copy, modify, or distribute any content without our express permission.

9. Limitation of Liability

To the maximum extent permitted by law, Helping Hands Primary, its affiliates, and providers will not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, profits, or revenue, arising out of or related to your use of our platform or services.
Our total liability for any claims related to the services provided will be limited to the amount paid for the specific consultation.

10. Indemnification

By using our platform, you agree to indemnify and hold harmless Helping Hands Primary, its affiliates, and providers from any claims, damages, liabilities, or expenses (including legal fees) arising out of your use of our services, your violation of these Terms and Conditions, or any improper use of the services.

11. Prohibited Use

You agree not to:

Use the platform for any unlawful or fraudulent purposes.
Engage in abusive, harmful, or harassing behavior during consultations.
Interfere with or disrupt the platform’s functionality or security features.

12. Termination

We reserve the right to terminate or suspend your access to our platform at any time, without notice, for violations of these Terms and Conditions or any other reasons deemed necessary to protect the integrity of our services.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United States and the state of TX. Any disputes arising out of or related to these terms will be resolved exclusively in the courts of TX.

14. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to the website. It is your responsibility to review these terms periodically for updates.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@helpinghandsprimary.com.